Advantages and Business Challenges
SystemAngel is a rented 24x7 IT-monitoring service that allows you to control how and when you view your systems without the need to purchase expensive software. Continuous monitoring sends alerts to engineers nominated by you via the method you choose; either email, pager or SMS. An online reporting facility allows you to easily monitor SLAs.
Advantages:
- 24x7x365 service available through any web browser
- Instant, uncomplicated system reports
- Special managed monitoring for Informix databases, designed in-house
- No need to invest in expensive software yourself as service is available to hire on a monthly basis
- Non-intrusive software
- Quick and easy setup
- Setup different system views for different departments
- Provides real-time problem notification and escalation
- Can be hosted in a modern, secure data centre
Business challenge
IT professionals spend an inordinate amount of time and money installing and maintaining system-management applications. Current solutions require so much time and effort that even the largest organizations monitor only a fraction of their total IT investments. In turn, this forces the IT staff to tactically respond only to the most pressing problems. The end results are poorly performing applications, frustrated customers and an overwhelmed IT staff.
Business opportunity
The ideal solution would be a system management offering that can be installed and configured quickly. Once deployed, it would do the following:
- Monitor a variety of applications, systems, and storage and network devices
- Enable users to map the performance of customer transactions to the backend infrastructure
- Allow users to add monitoring for new systems in minutes
- Provide universal access to the performance data to a variety of end users, including system administrators, network engineers, managers and executives
